Customer Service and Accounting

What do customer service and accounting have to do with each other? As a business owner, your customer's needs should come first in every aspect of your business - including your accounting procedures. So give your accounting procedures an audit and find out what your customers would like to see improved. Is there something in the way you prepare invoices for your customers or apply payments from your customers that can be improved? Is everyone in your accounting department also trained in how to handle customers and complaints they may have in the billing process?

As a side note, since my business is focusing less on accounting and more on helping service businesses with their self-promotion, Thursday's blog will now be more about customer service. Watch for tidbits on accounting here and there though.