Do you have a client that seems to be constantly unhappy? Perhaps they honestly feel you haven't been taking care of their tasks and projects the way they'd like you to. Even when you've done all you feel you can they are still unhappy and loudly and unpleasantly let you and others know. It may be time to let them go.
If you've done all you can, it doesn't matter if they are right or not. You will do more harm to your business keeping them as a client. As we state on page 39 in The Commonsense Virtual Assistant - Becoming an Entrepreneur, Not an Employee: " If you decide that an ongoing relationship will do more harm than good to both of you, calmly, politely let them know that you've done all you can. Apologize that you haven't been able to make them happy. Express a genuine hope that someone else who offers the same product or service will be able to do what you can't. And that's all."
Have you had to let a client go? We'd love to hear your thoughts.