Meeting organizers know too well that if you get 40 "yes" RSVPs, you'll get 12 attendees, maybe even less.

When did it become so acceptable to say yes, I'll be there, and then not only fail to show, but to simply ignore the entire thing?

Yes, I'm a crusty old codger who believes that manners matter as a foundation of business. But I'll bet even you young folks would prefer to get 13 yeses and 27 maybes than have those 27 people say something they don't really mean.

Don't use your RSVP as a way to reward the meeting organizer for having a good idea. Don't use it to fill up your calendar so you look busy (nobody cares if you're busy; they're too busy to notice.) Don't tell them what you hope to do, tell them what you intend to do.

Hold yourself accountable for keeping your word in even the little things. It's the only way to be absolutely sure you'll be keeping your word when the big things come along.

Besides, your prospects might be watching, and you know you want them to think you keep your word, right?

Email marketing can be used in a variety of ways to communicate with clients and prospects:

• Provide clients with information about the industry
• Promote your products and services
• Invite people to an event
• Send out a monthly newsletter

When planning your email marketing strategies, you need to answer these basic questions:

• What is the purpose of your communication and who do you send it to?
• How often should I send out a communication?

The purpose of you communication could include:

• Driving traffic to your website
• Get clients to purchase a product
• Get new "likes" for your Facebook fan page

Once you've defined your goal, you'll know who you want to send your communication to.

The most challenging part of creating a newsletter is creating valuable content. You want your message to be education-focused. This will help build trust, loyalty and retention. Don't just sell - provide value. The content should be interesting and relevant to your readers. Ask yourself, "How will this information benefit my readers?" 

Communicating more often is not necessarily better. It is more beneficial to send quality content in a quarterly newsletter than a monthly newsletter with so-so content.

If you'd really like to know what you readers want from you and how often they'd like to hear from you, ask them. Ask, "What topics would you like to see addressed in the newsletter? How often would you like to receive it? Weekly, monthly, quarterly?"

Take time to plan your email marketing so it's most effective. Remember - it's not how many people you send it to that measures your success. It's how many people who actually read it and take an action such as:

• Click through to your website
• Call you for an appointment
• Buy a product or service
• Share your content via social media such as Facebook, Twitter, and LinkedIn

Please share your most successful email planning tips. And get more great tips in our book and Action Guide.

How well do you know your list?

Who are the people on your list that receive your newsletter or blog? Do you have hundreds on your list? If so, do you know where they all came from? If you had to write each one of them an individual message, could you include something specific that you know they would want to hear?

We have an extensive network of people around the world that we stay in touch with via blogs, emails, newsletters, forums, etc. Some have opted-in to a newsletter or blog that we don't personally know. Otherwise, I can tell you something about just about everyone we to whom we send out a  mailing.

Joel and I were recently getting ready to send out a mailing about our web design company, Spinhead Web Design. We wanted to announce our new service, Kindle Formatting. It had been a while since we'd sent anything out so we decided to review the list first to make sure that only people who would really be interested received our email.

We started out with over 300 on the list and pruned it to about 120. But I could tell you where every one of those 120 contacts came from - how we met, whether in person or online. We knew these were people that had either done business with us or were fans of ours. These all are people who are our fans. If they don't need our service, we know they'll refer someone else who does.

It's not effective to send eblasts out to those who are either going to ignore you or feel annoyed. But targeting our fans - that's effective!

Thank you to all our fans!

It happens all the time in my web business; someone comes to me with 'everything ready'—they have a domain name, hosting, email, content; it's all ready to go. This will be the easiest website you've ever done, they say.

Wrong.

Invariably, they've registered the domain name with a service which is, well, limited. They've chosen user-friendly hosting, which means that it's not geek friendly. They have Yahoo email. They have all their content in a Word document, neatly formatted, with images precisely positioned.

The first step, in this case, is to start over.

The choice of hosting has to come after the choice of development technology. My platform of choice these days is WordPress, which means I need hosting on Linux or some other flavor of UNIX. Not Windows. I also need true FTP access for direct access to the files. Not an online file manager.

Email should be you@yourdomain.com, not yourdomain@yahoo.com. I can't 'move' that email, or work with it in any way, without costing you lots and lots of money.

Microsoft Word is not a web development tool. The beautiful formatting in your document will not transfer to the web automatically. It may transfer, partially, to WordPress, but the cleanup will take longer than starting over.

The images embedded in a Word document may very well be useless. Word is not an image management or editing tool. The images may be too small or at too low a resolution to be usable for your site. At the very least, extracting them from Word is going to cost, because it's a tedious process I don't enjoy.

This only covers web development, but the principle applies to choosing a cell phone, your next computer or printer, your internet service . . . any technology—and the people who'll be working with it on your behalf:

Step One is always, always to ask for professional advice from someone you trust.

Baking bread this morning. I use paper towel to dry my hands when I wash them, so I'm not clogging up a dish towel (and subsequently the plumbing or someone's laundry) with gooey glutinous flour. I use 'em for wiping up the counter between loaves, too. Especially if my hands are still covered with gooey dough.

The kitchen trash is under the sink; not my favorite arrangement but it's not my house. Went to pull the cupboard door open to toss the paper towel, and there's no handle. No knob. It's one of those cupboards where you have to grab the edge of the door to pull it open. I hate them. Invariably at some point during every meal prep, I slip and bend a fingernail on the edge or get a door open just far enough to bang when it slips shut. I hate sharp loud noises.

Why don't the cupboards have handles or knobs?

My years in construction and architecture tell me it's either for looks or to save money, or both. Bad reasons to make something that works poorly.

We all worry about appearances. Do you ever find yourself doing what looks good; what makes you look good, instead of doing what's right?

If doing the right thing is gonna make you look bad, that's a serious problem. But I'll bet that the embarrassment you think you're going to feel or the bad press you think you'll be facing from saving face is all in your head. Putting on a front is time and effort wasted. Your true fans want to know the real you, flaws and all.

You can't get away with incompetence, but you'd never do that. What you can get away with is being human, flawed, imperfect. In fact, your fans would much rather you were flawed like them than for you to be superwoman, never letting the cracks show.

If knobs make the cabinet work better but they don't look as good . . . well, you know what to do.